Drakensberg Hiker Privacy Policy

Who we are:

Our website address is: https://www.drakensberghiker.co.za

Contact Forms

Our contact forms capture the information submitted by you including your email address, country of residence and the service you are enquiring about.  We keep this information for the purpose of organizing the service you have requested and to improve the services we offer to you.

We will periodically delete this captured information; or specifically delete it at your request.

No information captured on any Drakensberg Hiker form is used for marketing purposes or sold to any third party.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in to our store, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We use Facebook API to receive public data for our Facebook feed. You may that we your Facebook data if it is accidentally cached in your website database with the feed data. Facebook embeds are regulated under terms of Facebook Privacy Policy.

Events Manager

We use Events Manager to create and update our events and hikes:

We use Google services to generate maps and provide auto completion when searching for events by location, which may collect data via your browser in accordance to Google’s privacy policy.

Who we share your data with

Visitor comments may be checked through an automated spam detection service.

WooCommerce and our store

Drakensberg Hiker uses WooCommerce for it’s store platform, so the data for any account you may wish to create on our store is captured in WooCommerce and it’s associated plugins.  We collect information about you during the checkout process on our store.

While you visit our store, we’ll track:

  1. Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  2. Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  3. Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card / payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  1. Send you information about your account and order
  2. Respond to your requests, including refunds and complaints
  3. Process payments and prevent fraud
  4. Set up your account for our store
  5. Comply with any legal obligations we have, such as calculating taxes
  6. Improve our store offerings
  7. Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information (excluding payment information) that you provide us.

For example, both Administrators and Shop Managers can access:

a) Order information like what was purchased, when it was purchased and where it should be sent, and

b) Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

PayGate

We use PayGate for our payment services. When processing payments, some of your data will be passed to PayGate, including information required to process or support the payment, such as the purchase total and billing information.  Please review the PayGate Privacy Policy for further information.

How long we retain your data

For users that register on our website store, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

Website administrators can also see and edit that information.

Your rights over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Security of your data

Our website is regularly updated and we ensure that our software is always current.  We update the versions of PHP and other base software as recommended by WordPress and our theme and plugin providers.  As noted above, we use WooCommerce and PayGate for any commercial transactions and the security provided by these platforms is applicable to any transactions or transmission of your data on our site.

+27 33-396 3906
+27 72-947 1174
ian@drakensberghiker.co.za